FlowCam - Flow Imaging Microscopy Blog

Meet FlowCam's World Class Customer Care Team

Customer Care GridWhen you buy a FlowCam, it's more than just an instrument for your lab. It represents a partnership! You join our FlowCam family and gain access to our team of technical experts dedicated to supporting and improving your FlowCam and VisualSpreadsheet experiences.

We build personal relationships with our customers and are here to support you every step of the way.  Your success is our goal, and we're thrilled to help you make more effective medicines, ensure clean drinking water, monitor the health of our water bodies/ecosystems, and make safer products. As your partner, we offer virtual and in-person installation and training, IQ/OQ services, method development, and other resources to help you accomplish your analysis goals. 

Meet our experts

Stephen Barton - Customer Care Manager

Stephen Barton Technical Customer Support Associate Fluid Imaging Technologies

"Hello, I'm Stephen! As the Customer Care Manager, I take on a range of tasks to ensure our customers are happy and that our instruments function to the optimal capacity. Some of the most piquant aspects of my work are meeting a whole host of different people and working with our customers face to face to help them better understand their applications. This line of work enticed me because it combines a variety of skills that I had cultivated in the early part of my career. It also lets me travel around the United States and the world to the extent that I would never have been able to experience on my own. Outside of work, I am a father of twin boys, husband to a very hard-working wife, and enjoy public speaking on stage during comedy shows."

Shawn Barden - Associate Applications Scientist

Shawn Barden - square

"Hi, I'm Shawn, an associate applications scientist. My role here varies from training and supporting our customers to researching and developing new FlowCam applications. My background in the semiconductor industry and experience in customer application support roles helps me tackle challenging technical issues. In my free time, I enjoy hiking, water-skiing, and photography."

 

Kris Daigle - Field Service Engineer

Kris Daigle - square"Hello, I'm Kris! As a field service engineer, I spend a lot of time traveling to visit our customers and perform on-site training, IQ/OQ, and other services to support our customers. I enjoy collaborating with other teams and appreciate the way we all work together to support one another and our customers. My background in Chemical Engineering provides me with a balanced approach to FlowCam applications and helps me solve customer challenges. Outside of work, I enjoy playing the trumpet, hiking, and spending time with my family."

Becca Mimmovich - Inside Sales Manager

Becca Mimmovich

"Hello, I'm Becca! As the Inside Sales Manager, I oversee our quoting and order intake process, from making sure our customers receive prompt and accurate quotes, to validating and issuing order confirmations, and helping customers order FlowCam supplies and select service packages. My extensive professional background in customer support, process documentation, and a life-long interest in science led me to my role here with the FlowCam team. I'm always interested to hear not only how your FlowCam is running, but what you're doing with it! Outside of work I enjoy spending time with my family and friends, preferably at the beach."

 Robert Hicks - Field Service Engineer 

 "Robert Hicks - square-1Hello, my name is Robert. My primary role is to provide support and training for our customers in their varied industries and locations. I enjoy supporting our customers when they encounter any issues and helping them optimize their use of FlowCam to improve their work process. When not supporting our customers, I enjoy being outdoors, whether on the water, in the mountains, or in my backyard."

 

Get in touch

Don't hesitate to contact us if you have any questions about utilizing and optimizing your FlowCam and VisualSpreadsheet software. We are available Monday through Friday, 8:30 am - 5:00 pm EST. We are happy to help you meet your research goals as you become FlowCam experts!

email icon You can submit an inquiry 24/7 by sending an email to customercare@fluidimaging.com. Please allow up to 24 hours for a response. 
phone icon Call us at +1-207-289-3200, option #1 for Customer Support


Some of our services include:

  • FlowCam and VisualSpreadsheet training (in-person and virtual) 
  • Method development and application help  
  • Installation qualification and operational qualification (IQ/OQ)
  • Technical support and troubleshooting
  • Preventative maintenance service contracts and repairs
  • FlowCam supplies and consumables

Review our complete list of support services here

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